Deliver Better Customer Experiences

In our hyper-connected world customer expectations have evolved. Delivering better customer experiences can be achieved using AI solutions to provide your customers with an interactive digital assistant to deliver sales and service information with with speed, accuracy and effortless access.

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Execute Business Process Excellence

Reduce errors and increase quality in your business processes with the integration of AI digital workers to automate and enhance your business process execution. AI solutions can take you closer to achieving optimal process excellence.

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Save Up To 80% On Sales & Marketing Channels

You no longer need to outsource offshore to achieve labour arbitrage advantage in low cost locations. With AI digital workers you now have the ability to achieve optimal operating efficiency performing your sales and service functions.

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Solutions


Financial Services

Our Financial Services solutions include a number of automated sales and service technologies powered by AI. All our AI digital workers are customized to meet your local compliance and regulatory requirements. Whether it’s automated pricing, claims, or general customer service our AI solutions are specifically designed to elevate the customer experience and improve the efficiency of sales and service of financial products. Robo-advisers providing investment and superannuation advice can create an alternate business model offering a segment of customers with a unique and affordable solution for wealth management.

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Telecommunications

Managing the ongoing high volume of sales and service enquiries places a cost burden in an industry already impacted by lowering margins. Our Telecommunication AI solutions are designed to reduce the volume of calls going to your contact centre for common and repetitive customer service enquiries. At the same time our AIs are customised to provide a highly rewarding sales interaction for customers. Whether it’s an upgrade to the latest i-Phone or an increase in data allowances our sales focused AI-powered workers deliver a faultless, 24×7 great customer experience.

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Retail

Suggesting products and services most suited to your customers’ needs and desires has never been easier with a Retail AI. The matching capabilities of our AI ensures a fast and accurate product selection for customers leading to higher sales conversions. The high cost of operating contact centres has often meant that post-sale service has often suffered. A Retail AI can provide a highly engaging and fully interactive service for your customers on a 24×7 basis giving you an edge over your competitors. Whether it’s providing pricing information or promoting your latest specials the Retail AI is designed to increase sales conversions.

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Up to
20%
Cost Savings
Up to
5%
Reduced Errors
Up to
5%
Improved Experience

AI Features


Sales AI

  • Price & Promotions
  • Product Suggestions
  • Product Matching
  • Bookings
  • Lead Qualification
  • Fully Customizable
  • Your Brand
  • Fabricated Personality
  • Cross Platform
  • Natural Language
  • Voice or Text Options
  • Live Agent Transfer
  • Third Party Software Integration
Demo!

Service AI

  • Technical Interactions
  • Service Adjustments
  • Issue Ticketing
  • Issue Resolution
  • Issue Escalation
  • Up-sell & Cross-sell
  • Fully Customizable
  • Your Brand
  • Fabricated Personality
  • Cross Platform
  • Natural Language
  • Voice or Text Options
  • Live Agent Transfer
  • Third Party Software Integration
Demo!

Advisory AI

  • Structured Diagnosis
  • Rules-Based Compliance
  • Personalized Advice
  • Multiple Knowledge Bases
  • Product & Service Recommendations
  • Consultation Bookings
  • Fully Customizable
  • Your Brand
  • Fabricated Personality
  • Cross Platform
  • Natural Language
  • Voice or Text Options
  • Live Agent Transfer
  • Third Party Software Integration
Demo!

About Us



Optimal Corporation was founded in 2017 to deliver unique sales and service Artificial Intelligence solutions. The company is privately owned and operates from Sydney Australia.

We provide organizations in the Financial Services, Telecommunications and Retail sectors with AI powered solutions to accelerate sales growth, reduce operating costs, and elevate the customer experience.

Resources



Chatbots Disrupt Contact Centres

In this report we examine the impact chatbots are likely to have on the Contact Centre industry. The advancements in AI technology have enabled chatbots to become commercially powerful digital workers able to perform advanced customer service and help desk tasks.


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The Case for Robotic Process Automation

This report outlines the business case for Robotic Process Automation (RPA). The findings highlight the important role it will play in optimising operational costs and enhancing the customer experience.


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CX Organizational Transformation

This paper provides an outline of the key components for consideration when implementing CX organizational transformation. It provides a summary of the type of methodology best suited for strategic CX transformation.


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