Deliver Better Customer Experiences
In our hyper-connected world customer expectations have evolved. Delivering better customer experiences can be achieved using AI solutions to provide your customers with an interactive digital assistant to deliver sales and service information with with speed, accuracy and effortless access.Enquire
Execute Business Process Excellence
Reduce errors and increase quality in your business processes with the integration of AI digital workers to automate and enhance your business process execution. AI solutions can take you closer to achieving optimal process excellence.Enquire
Increase Operating Efficiency
You no longer need to outsource offshore to achieve labour arbitrage advantage in low cost locations. With AI digital workers you now have the ability to achieve optimal operating efficiency performing your sales and service functions.Enquire
Our Financial Services solutions include a number of automated sales and service technologies powered by AI. All our AI digital workers are customized to meet your local compliance and regulatory requirements. Whether it’s automated pricing, claims, or general customer service our AI solutions are specifically designed to elevate the customer experience and improve the efficiency of sales and service of financial products. Robo-advisers providing investment and superannuation advice can create an alternate business model offering a segment of customers with a unique and affordable solution for wealth management.
Managing the ongoing high volume of sales and service enquiries places a cost burden in an industry already impacted by lowering margins. Our Telecommunication AI solutions are designed to reduce the volume of calls going to your contact centre for common and repetitive customer service enquiries. At the same time our AIs are customised to provide a highly rewarding sales interaction for customers. Whether it’s an upgrade to the latest i-Phone or an increase in data allowances our sales focused AI-powered workers deliver a faultless, 24×7 great customer experience.
Suggesting products and services most suited to your customers’ needs and desires has never been easier with a Retail AI. The matching capabilities of our AI ensures a fast and accurate product selection for customers leading to higher sales conversions. The high cost of operating contact centres has often meant that post-sale service has often suffered. A Retail AI can provide a highly engaging and fully interactive service for your customers on a 24×7 basis giving you an edge over your competitors. Whether it’s providing pricing information or promoting your latest specials the Retail AI is designed to increase sales conversions.
Optimal Corporation was founded in 2017 to deliver unique sales and service Artificial Intelligence solutions. The company is privately owned and operates from Sydney Australia.
We provide organizations in the Financial Services, Telecommunications and Retail sectors with AI powered solutions to accelerate sales growth, reduce operating costs, and elevate the customer experience.
In this report we examine the impact chatbots are likely to have on the Contact Centre industry. The advancements in AI technology have enabled chatbots to become commercially powerful digital workers able to perform advanced customer service and help desk tasks.